Privacy Policy

Fastidious Wellness (“Fastidious,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, purchase our products, or otherwise interact with us. By using our website or purchasing from us, you agree to the practices described below.

1. Information We Collect

Information You Provide

We collect information you provide directly, including:

• Contact details such as your name, email address, phone number, and shipping and billing addresses.
• Order information including the products you purchase, order history, and delivery preferences.
• Payment information. Payments are processed by third-party payment processors; we do not store full card numbers on our servers.
• Account information such as your username, password, and preferences if you create an account.
• Communications you send us through contact forms, email, live chat, product reviews, or customer support requests.
• Marketing preferences, including any consent you provide for email or SMS communications.

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and how you interact with our site, including:

• IP address, device type, browser type and version, operating system, and language settings.
• Pages viewed, time spent on pages, referring URLs, exit pages, and click behavior.
• Approximate location derived from your IP address.
• Data collected through cookies, pixels, tags, and similar tracking technologies.

Information from Third Parties

We may receive information about you from third parties, including shipping carriers, payment processors, fraud-prevention services, analytics providers, and marketing partners.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders, arrange shipping, and provide customer support.
• To manage your account and authenticate your identity.
• To send transactional messages such as order confirmations, shipping updates, and receipts.
• To send marketing communications where you have consented, and to allow you to unsubscribe at any time.
• To improve our website, products, and customer experience through analytics and research.
• To detect, prevent, and address fraud, security incidents, and unauthorized activity.
• To comply with legal obligations, resolve disputes, and enforce our agreements.

3. How We Share Your Information

We do not sell your personal information. We share information only in the following circumstances:

• Service providers: With trusted vendors who help us operate our business, including payment processors, shipping carriers, email service providers, hosting providers, analytics services, and customer support platforms. These providers are only permitted to use your information to perform services for us.
• Legal and safety reasons: When required by law, subpoena, or other legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers: In connection with a merger, acquisition, financing, reorganization, or sale of all or a portion of our assets.
• With your consent: When you have given us permission to share information for a specific purpose.

4. Cookies and Tracking Technologies

We and our service providers use cookies and similar technologies to keep you signed in, remember items in your cart, analyze site traffic, and personalize content and advertisements. You can control cookies through your browser settings, but disabling certain cookies may limit your ability to use parts of the website. Where required by law, we ask for your consent before setting non-essential cookies.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including to comply with tax, accounting, and other legal requirements. When information is no longer needed, we securely delete or anonymize it.

6. Data Security

We use administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, and destruction. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on where you live, you may have the following rights with respect to your personal information:

• The right to request access to the personal information we hold about you.
• The right to request that we correct inaccurate or incomplete information.
• The right to request that we delete your personal information, subject to legal exceptions.
• The right to opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.
• The right to lodge a complaint with a data-protection authority in your jurisdiction.

California residents have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know what personal information we collect, the categories of sources, the purposes for collection, and the categories of third parties with whom we share it; the right to request deletion or correction; and the right to opt out of the “sale” or “sharing” of personal information as those terms are defined by California law. We do not sell personal information for money. To submit a request, contact us using the details below. We will not discriminate against you for exercising your rights.

Residents of other US states with comprehensive privacy laws (including Virginia, Colorado, Connecticut, Utah, Texas, and others) may have similar rights. We honor verifiable requests submitted through the contact channel below.

8. Children’s Privacy

Our products and website are intended for adults 18 years of age or older. We do not knowingly collect personal information from children under 13, and our products are not intended for anyone under 18. If we learn that we have collected information from a child in violation of applicable law, we will delete it.

9. Third-Party Links

Our website may contain links to third-party websites, plug-ins, and applications. Clicking those links may allow third parties to collect or share data about you. We do not control these third-party sites and are not responsible for their privacy practices.

10. International Users

Our operations are based in the United States. If you access our website from outside the United States, your information will be transferred to, stored, and processed in the United States, which may have different data-protection laws than your country of residence.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date above and, where required, notify you by email or through a notice on the website. Your continued use of the website after changes take effect indicates your acceptance of the updated Policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Fastidious Wellness
Email: contact@fastidiouswellness.com